Shipping policy

Welcome to SHWETARAA!

We are committed to providing a smooth and reliable shipping experience for our customers. Please read our shipping policy carefully for information about order processing, delivery timelines, shipping charges and COD orders.

1. Shipping Coverage

Shwetaraa currently ships to serviceable pin codes across India.

Orders are generally processed and dispatched within 2–4 working days after payment confirmation.

Orders are processed and dispatched Monday to Saturday, excluding public holidays and exceptional operational closures.

In case of any unexpected delay in processing your order, we will notify you and provide an update wherever possible.

2. Shipping Charges

We offer free shipping on all prepaid orders within India.

A COD charge of ₹150 is applicable to all Cash on Delivery orders within India.

The applicable COD charge is clearly displayed at checkout before the order is placed.

3. COD Order Verification

To ensure a smooth delivery experience and minimize incorrect or unconfirmed COD orders, our team may contact you by phone or WhatsApp to verify your COD order before dispatch.

Please provide an active and reachable mobile number while placing your order.

If we are unable to reach you after reasonable attempts, or if the order details cannot be satisfactorily verified, Shwetaraa reserves the right to cancel the order before dispatch.

If a COD order is cancelled before dispatch, no payment will be due from the customer.

4. Delivery Timeline

Orders typically take 5–10 business days to be delivered after dispatch, depending on the destination and courier serviceability.

Delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including:

  • Weather disruptions
  • Flight or transportation delays
  • Local protests or strikes
  • Public holidays
  • Remote-area delivery limitations
  • Courier operational issues
  • Other unforeseen circumstances

Shwetaraa is not responsible for delays caused by factors beyond our reasonable control.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking details.

You can use the tracking information to monitor the status of your shipment.

Please note that tracking information may take some time to become active after dispatch.

6. Delivery Attempts & Non-Availability

Our courier partners generally make up to two delivery attempts before returning an undelivered shipment to us.

To avoid delivery delays, please ensure that:

  • Your shipping address is complete and accurate.
  • Your mobile number is correct and reachable.
  • Someone is available to receive the package at the delivery address.
  • You respond promptly to any communication from the courier regarding delivery.

7. Return to Origin (RTO)

If a shipment is returned to Shwetaraa because of:

  • Customer refusal to accept the shipment
  • Customer unavailability during delivery attempts
  • Incorrect or incomplete address
  • Incorrect or unreachable contact details
  • Failure to coordinate with the courier for delivery

the shipment may be treated as a Return to Origin (RTO).

Any applicable shipping or logistics charges incurred due to an RTO may be deducted from a refund, where applicable.

For COD orders, Shwetaraa may restrict or decline future COD orders in cases of repeated undelivered or refused shipments.

8. Re-Dispatch of RTO Orders

If you wish to have an RTO order re-dispatched, additional shipping charges may apply.

Re-dispatch will be subject to product availability and confirmation of the updated delivery details.

The revised delivery timeline will begin after the order is re-dispatched.

9. Important Notes

  • Delivery timelines begin after dispatch, not from the date the order is placed.
  • Orders may occasionally be shipped in multiple parcels depending on stock availability or operational requirements.
  • Shipping timelines may be slightly longer during sales, festive periods or other high-volume seasons.
  • Shwetaraa reserves the right to hold or cancel orders that cannot be satisfactorily verified or that appear suspicious or high-risk.
  • Please retain your shipping package until you have received and checked your order.

Need Help?

For any shipping-related queries, please contact us:

Email: connect@shwetaraa.in

Support Hours:
Monday to Saturday | 10:00 AM – 6:00 PM

Thank you for choosing Shwetaraa.
We truly appreciate your trust and support.