CANCELLATION POLICY

At Shwetaraa, we understand that sometimes you may need to change your mind about an order. We’ll do our best to make cancellations as simple and convenient as possible.

1. Cancellation Before Dispatch

Orders can be cancelled free of charge before they are dispatched.

If a cancellation option is available through your order/account page, you may cancel the order directly. If the option is not available, please contact us as soon as possible:

Email: connect@shwetaraa.in
WhatsApp: +91-9934061034

Please provide your order number when contacting us.

Cancellation requests can only be accommodated if the order has not yet been dispatched.

2. Orders Already Dispatched

Once an order has been dispatched, it cannot be cancelled.

If you no longer wish to keep a dispatched order, you may request a return after delivery, subject to the terms of our Return & Exchange Policy.

3. COD Order Verification

For Cash on Delivery (COD) orders, Shwetaraa may contact the customer by phone or WhatsApp to verify the order details before dispatch.

If we are unable to reach the customer after reasonable attempts, or if the order details cannot be satisfactorily verified, Shwetaraa reserves the right to cancel the order before dispatch.

This verification process helps us prevent incorrect, fraudulent or unconfirmed orders and ensures a smoother delivery experience.

If a COD order is cancelled before dispatch, no payment will be due from the customer.

4. Refunds for Cancelled Prepaid Orders

If a prepaid order is successfully cancelled before dispatch, the refund will be initiated to the original payment method within 5–7 working days of cancellation approval.

The actual time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

For COD orders cancelled before dispatch, there is no payment to refund.

5. Cancellation by Shwetaraa

Shwetaraa reserves the right to cancel an order before dispatch in exceptional circumstances, including:

  • Product being unavailable or out of stock
  • Pricing, inventory or technical errors
  • Incorrect or incomplete order information
  • Delivery restrictions or serviceability issues
  • Unverified COD orders
  • Orders that cannot be satisfactorily verified

If Shwetaraa cancels a prepaid order, the amount paid by the customer will be refunded through the original payment method.

6. Important Note

Once an order has been dispatched, cancellation is no longer possible. Any eligible request after delivery will be handled according to our Return & Exchange Policy.

Need Help?

For cancellation assistance, please contact us:

Email: connect@shwetaraa.in
WhatsApp: +91-9934061034

Support Hours:
Monday to Saturday | 10:00 AM – 6:00 PM

At Shwetaraa, we’re committed to making your shopping experience simple, transparent and hassle-free.