EXCHANGE | RETURN POLICY

At Shwetaraa, we want you to love every piece you receive. We carefully check every order before dispatch, but we understand that sometimes a product may not work out as expected.

We want to make your shopping experience as easy and comfortable as possible. Please read our return and exchange guidelines below before placing your order.

EXCHANGE POLICY

1. 5-Day Free Exchange

Exchange requests for size or fit-related concerns must be raised within 5 days of delivery.

To be eligible for an exchange:

  • The product must be unused, unworn, unwashed and undamaged.
  • The product must be free from fragrance, makeup, stains or any other marks.
  • The product must be neatly folded and returned in its original packaging.
  • All original tags must be intact.
  • The product must be returned in the same condition in which it was received.

Only one exchange is permitted per order.

2. Exchange Shipping

We currently do not provide reverse pickup.

Once your exchange request is approved, we will provide the necessary instructions for returning the product to us.

For an eligible size/fit exchange, Shwetaraa will bear the applicable exchange shipping cost.

3. If Your Requested Size Is Unavailable

If the requested size is available, we will arrange a free exchange for the same product.

If the requested size is unavailable, we will issue Shwetaraa store credit equivalent to the value of the eligible product, once the returned product is received and passes our quality check.

The store credit can be used towards a future purchase on shwetaraa.in and cannot be exchanged for cash or refunded.

4. Exchange Restrictions

  • Only one exchange is permitted per order.
  • We currently offer exchanges for size/fit-related concerns only.
  • We do not offer exchanges for a different product or design.
  • Products purchased during Festive Sales, Special Sale Events or marked as Final Sale are not eligible for return or exchange.
  • Slight colour variations due to photography, lighting, fabric characteristics and individual screen settings are not considered defects.

5. Exchange Payment & Delivery

Any applicable price difference relating to an approved exchange must be paid before the exchange is processed.

Cash on Delivery is not available for exchange orders.

The replacement product will be delivered to the same address as the original order, unless otherwise agreed with Shwetaraa.

RETURN POLICY

48-Hour Easy Returns

Return requests must be raised within 48 hours of delivery.

You may request a return if the product does not meet your expectations, including reasons such as change of mind or personal preference, provided the product meets our return conditions.

Product Condition

All returned products must be:

  • Unworn and unused
  • Unwashed and unaltered
  • Free from stains, makeup, fragrance or other marks
  • Returned with all original tags intact
  • Returned in the original packaging

Products that have been worn, washed, altered or damaged after delivery will not be eligible for return.

Return Shipping Charges

For returns due to change of mind, personal preference, colour preference, or the product not suiting you, the applicable return shipping charges will be borne by the customer.

For products that are damaged, defective or incorrectly sent by Shwetaraa, return shipping will be free of charge.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

For such claims, an uncut, continuous unboxing video showing the parcel from the beginning of the opening process through the product inspection is required.

Please retain the original packaging until your return request has been resolved.

Once the issue is verified, Shwetaraa will arrange the appropriate resolution and bear the applicable return shipping cost.

Return Verification

All returned products are inspected upon receipt.

Refunds are processed only after the returned product is verified to match the original order and meets our return conditions.

COD CHARGES

A separate COD charge is applicable to Cash on Delivery orders and is clearly displayed at checkout.

The COD charge is non-refundable for customer-initiated returns or exchanges.

If a return or exchange is required because Shwetaraa has sent a wrong, damaged or defective product, the applicable COD charge will also be refunded as part of the approved resolution.

REFUNDS

Once an approved returned product reaches us and passes our quality inspection, the refund will be initiated within 7–10 working days.

Refunds will be processed through the original payment method, wherever applicable.

For COD orders, eligible refunds will be processed through bank transfer or store credit, as applicable.

Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

IMPORTANT NOTES

Sale Products

Products purchased during Festive Sales, Special Sale Events or marked as Final Sale are not eligible for return or exchange.

Colour Variation

Slight variations in colour may occur due to photography, lighting, fabric characteristics and differences in individual screen settings. Such variations are not considered defects.

Policy Eligibility

All return and exchange requests are subject to the conditions mentioned in this policy and verification by the Shwetaraa team.

NEED HELP?

For return or exchange assistance, please email us at:

connect@shwetaraa.in

Support Hours:
Monday to Saturday | 10:00 AM – 6:00 PM

You can also reach us on WhatsApp at +91-9934061034.

At Shwetaraa, your satisfaction matters to us. We’re here to make your shopping experience as effortless as possible.